Refund policy

RETURNS

We accept returns within 14 days of delivery.

To be eligible for a return, your item must be unworn, unused, and in its original condition with all original tags and packaging included.

To request a return, please contact us before sending your item back. Returns sent without prior approval may not be accepted.

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. Original shipping charges are non-refundable.

DAMAGED OR INCORRECT ITEMS

Please inspect your order when it arrives. If your item is defective, damaged, or you received the wrong product, contact us as soon as possible so we can review the issue and make it right.

NON-RETURNABLE ITEMS

Items that have been worn, used, washed, altered, damaged after delivery, or returned without their original tags may not be accepted.

Custom or personalized items are final sale and cannot be returned.

REFUNDS

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow additional processing time for your bank or card provider to post the refund.

DROP 001

Due to the limited nature of JOHZZEE releases, replacement inventory cannot be guaranteed. If an exchange or replacement is unavailable, an eligible return will be refunded according to this policy.